Exploring the Family Mediation Process
- Online Mediation

- Sep 2, 2025
- 4 min read
When families face separation or divorce, emotions run high and decisions can feel overwhelming. Our experienced Family Mediators understand how challenging it is to navigate this difficult time. That’s why we want to walk you through the family mediation process step by step. This approach offers a calm, structured way to resolve disagreements without the stress, cost and hazard of court battles. It’s designed to help you and your family members find common ground and make decisions that work for everyone involved.

Understanding the Family Mediation Process
The family mediation process is a structured conversation guided by a neutral professional called a mediator. The mediator’s role is to help both parties communicate clearly, understand each other’s needs, and work towards agreements on important issues like child arrangements, finances, and property.
Here’s how the process usually unfolds:
Initial Contact and Assessment
You or your partner reach out to a mediation service. The mediator will explain how mediation works and assess whether it’s suitable for your situation. This step ensures everyone is ready to engage respectfully and openly.
Preparation
Before the first joint session, the mediator will meet with each person separately. This session is commonly called a MIAM. This individual meeting helps clarify concerns and gather information. You’ll also discuss what you want to achieve through mediation.
Joint Mediation Sessions
During these meetings, both parties come together with the mediator. The mediator facilitates the discussion, making sure each person has a chance to speak and be heard. You’ll explore options and work on solutions that meet your family’s future needs.
Reaching Agreements
When you find common ground, the mediator helps draft a written agreement. This document outlines the decisions made and can be made legally binding at court if needed. It’s a clear record of your shared commitments.
Follow-up and Support
Follow-up sessions are available if difficulties arise, or situations change and need discussion. We'll provide helpful information on other resources and organsiations that can provide support and guidance.
This process is flexible and designed to fit your unique circumstances. It’s also confidential, which means what you discuss stays between you and the mediator.
Is there anything I should avoid saying in mediation?
Knowing what to avoid during mediation can make a big difference in how productive the sessions are. Here are some tips on what to try not to say:
Avoid Blame and Accusations
Phrases like “You always” or “You never” can make the other person defensive. Instead, focus on how you feel and what you need.
Don’t Bring Up Past Grievances
Mediation is about resolving current issues and looking forward. Routinely bringing up old arguments can derail progress. Equally, there may be key past issues that do need addressing to help you both move forward.
Avoid Threats or Ultimatums
Statements like “If you don’t agree, I will…” create tension and reduce trust. Family mediation is about discussing options and looking for common ground.
Don’t Interrupt or Talk Over the Other Person
Let everyone speak without interruption as much as possible. This shows respect and helps the mediator keep the conversation balanced.
By steering clear of these pitfalls, you'll help create a more positive environment where solutions can emerge.

How to Prepare for Your Mediation Sessions
Preparation is key to making the most of your mediation experience. Here are some practical steps you can take:
List Your Priorities
Write down what matters most to you - your key aims for mediation. This could be quite general, for example 'sort out an agreement for child arrangements', or specific - 'changing Tuesday evening handovers so there is no stress'.
Gather Relevant Documents
Collect and organise any paperwork that might help, such as financial statements, mortgage documents, or school reports. In your first individual meeting, discuss with your mediator what information you have.
Think About Possible Solutions
Consider a range of possible options you’re willing to accept. Being flexible can help you reach agreements faster. Try not to fixate on only one option but consider two or more acceptable solutions.
Practice Calm Communication
Try to stay calm, communicate politely, and listen to others during sessions. Remember, you can ask for a break at any time during a session to refresh.
Set Realistic Expectations
Mediation is sometimes about compromise and considering new options. You might not get everything you would ideally want, but if you can find workable solutions it is usually much better than a drawn out court battle.
Benefits of Choosing Online Mediation
In today’s digital world, online family mediation offers a convenient and accessible way to resolve issues. Here’s why it might be the right choice for you:
Flexibility
You can attend sessions from home or anywhere with internet access. This saves travel time and reduces stress.
Comfort
Being in a familiar environment can help you feel more relaxed and open during discussions.
Cost-Effective
Online mediation costs less than traditional face-to-face sessions, making it more affordable.
Access to Experienced Mediators
You can connect with skilled professionals across the UK, regardless of your location.
If you want to explore this option, you can call us for a no-obligation discussion and to ask any questions on 0800 133 7303, or go to our Contact Us page. We can guide you through the process and answer any questions you have.

Taking the Next Step
If you’re ready to explore mediation, the first step is to reach out to a service like ours that is regulated by the Family Mediation Council (FMC). FMC regulation ensures high levels of training and quality.
The first step is an individual meeting called a MIAM (Mediation Information and Assessment Meeting). Our fee for a MIAM is £95, and you can book on our website here.
If you have any questions do call 0800 133 7303 or Contact Us. We can explain how the process works and help you decide if it’s right for you. Remember, mediation is about finding solutions that respect everyone’s needs and help you move forward with confidence.
Our blog posts are correct at time of writing, but the law, processes and prices can change so please contact us with details of your situation for up-to-date information.



